Most website visitors leave without a trace
Without live chat, you never know how many potential customers browsed, hesitated and left without making contact.
Never miss a customer again.
Round-the-clock live chat cover for your website and store — real people, fast responses, more conversions.
Missed chats mean missed revenue
Visitors who can't get a quick answer leave — and every unanswered enquiry is a sale your competitor might win.
Enquiries out of hours go unanswered
Messages sent overnight and at weekends sit in the queue until Monday — by which time the customer has moved on.
Chatbots frustrate customers who want a human
Automated responses fail on complex queries, returns and order issues — driving customers to competitors who answer faster.
The outcome we deliver
Real people answering every chat, 24/7 — with published SLAs, e-commerce expertise and monthly reporting on conversions.
What's included
Full live chat staffing — integrated with your existing tools and tuned to your brand voice.
24/7 human chat cover
Trained agents online around the clock — including weekends, bank holidays and peak campaign periods.
Response-time SLAs
Agreed first-response and resolution targets you can publish to customers with confidence.
Intercom, Tidio, LiveChat & more
Experienced with Intercom, Tidio, LiveChat, Zendesk Chat and custom website widgets.
E-commerce specialisation
Order queries, returns, tracking and product questions — agents trained on common retail scenarios.
Lead capture & qualification
Agents capture contact details and qualify enquiries in chat — so your sales team gets warm leads, not cold forms.
Overflow & out-of-hours options
Full 24/7 cover or supplementary out-of-hours capacity to support your in-house team.
Monthly per-seat pricing
Transparent per-seat monthly pricing — no hidden shift premiums or overnight surcharges.
Transcripts & reporting
Full chat transcripts plus monthly reports on volumes, response times and conversion metrics.
How it works
Live chat coverage in four steps.
1
Connect your chat tool
We integrate with your existing Intercom, Tidio, LiveChat or custom widget — no platform migration required.
2
We learn your products & policies
Agents study your catalogue, returns policy, macros and escalation paths before going live.
3
Agents go live
Chat goes live with SLA monitoring, supervised QA and a dedicated account manager.
4
Monthly reporting
Reports on chat volumes, response times, resolution rates and conversions — with recommendations to improve.
Engagement models
Transparent monthly pricing
Per-seat monthly
Dedicated chat agents with agreed SLAs and full reporting.
Flexible capacity
Out-of-hours only
Supplement your in-house team with evening, weekend and overnight cover.
Tailored quote
Full 24/7 cover
Round-the-clock agents for websites and stores that never close.
Pricing depends on chat volume, languages and integration complexity — get a tailored quote.
Frequently asked questions
Common questions about our 24/7 Live Chat Support service.
Real people. Every chat is handled by a trained human agent — no chatbots, no scripted auto-responses on live conversations.
We work with Intercom, Tidio, LiveChat, Zendesk Chat and most major website chat widgets. If you use something else, ask — we can usually integrate.
SLAs are agreed during onboarding — typically under 60 seconds for first response on live chats. Targets are monitored and reported monthly.
Yes — e-commerce order tracking, returns, refunds and product queries are a core specialism. Agents are trained on your store policies before go-live.
We offer out-of-hours-only packages if you have an in-house team during the day but need cover overnight, at weekends or during bank holidays.
Never miss another overnight chat
Get a free trial — we'll review your chat volumes and show you what 24/7 human cover costs compared to UK overnight shifts.